Media board information – waiting room

NHS staff should be able to come to work without fear of violence, abuse or harassment from patients or their relatives.

Please report any instances of threatening behaviour to the nearest member of NHS staff.

Changed your mobile phone? Make sure we have your correct number!

Changed address? Give reception your latest contact information now!

High blood pressure usually has no symptoms, but left undetected could lead to a fatal heart attack or stroke.

Thankfully, there is someone who can detect it.

Get your blood pressure checked for free at your pharmacy today.

For your free blood pressure check, think pharmacy first. Search “pharmacy blood pressure check”.

Atrial Fibrillation (AF) is a heart condition that causes an irregular and often abnormally fast heart rate. It is the most common heart rhythm disturbance and affects around 1.4 million people in the UK.

A normal heart rate is regular and usually between 60 and 100 beats a minute when you’re resting. If you have AF, then your heart rate is irregular and can be very fast, sometimes higher than 100 beats a minute. This can cause problems including dizziness, shortness of breath and tiredness.

You may be aware of these symptoms, but sometimes AF does not cause any symptoms, and you can be completely unaware that your heart rate is irregular.

AF is not usually life threatening, but it can be uncomfortable and often requires treatment.

You should see your GP or call 111 if:

• You have chest pain that comes and goes.
• You have chest pain that goes away quickly but you’re still worried.
• You notice a sudden change in your heartbeat.
• Your heart rate is consistently lower than 60 or above 100.

Did you know that around £300 million of medicines are wasted annually in the UK?

That is the equivalent of:

• 101,351 knee replacements
• 300,000 drug treatments for Alzheimer’s
• 11,778 more community nurses

Support us and reduce medicine wastage by:

• Only ordering what medicines you need
• Not stockpiling medication
• Discussing your medication with your pharmacist or your GP
• Disposing of your medicines safely at the pharmacy

For more information, please speak to our reception staff or visit: http://www.nhs.uk

We have developed new ways of working to improve how we care for patients.

A range of health and care professionals are now available to help you be seen quickly and appropriately.

When you contact us either online, by phone or in person it if you explain what’s wrong. This ensures you get the care you need at the right time from the right person.

This might mean you seeing a physiotherapist rather than a doctor or nurse initially. It also helps our team to prioritise who needs our care the most.

Reception staff have been trained to ensure patients are seen by the most appropriate member of the practice team.

They treat all information that is shared as confidential and will only ask you questions to ensure that you are directed to the best support. If you prefer not to say what is wrong, then they will always respect your privacy.

Please ask the reception team if you have any questions.

The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is process and kept safe, and the legal rights that you have in relation to your own data.

The regulation applies from 25th May 2018 and will apply even after the UK leaves the EU.

The GDPR sets out the key principles about processing your personal data:

• Data must be collected lawfully, fairly and transparently.
• It must be collected for specific, explicit and legitimate purposes.
• It must be limited to what is necessary for the purposes for what it is processed.
• Information must be accurate and kept up to date.
• Data must be held securely.
• It can only be retained for as long as is necessary for the reasons it was collected.

There are also stronger rights regarding the information that practice hold about you, including:

• Being informed about how your data is used.
• Having access to your own data.
• The right to ask to have incorrect information changed.
• Restricting how your data is used.
• Moving your patient data from one health organisation to another.
• The right to object to how your data is processed, in certain circumstances.

For more information about the GDPR, please visit the Information Commissioners Office (ICO) wesbite: ico.org.uk

Keep it or cancel it, but do not waste it.

If you cannot attend your appointment, please let us know as soon as possible so that we can offer it to another patient.

Service available at majority of pharmacies.

Now your pharmacy can provide some prescription medicine.

For more information, visit https://www.nhs.uk/nhs-services/pharmacies/how-pharmacies-can-help/

The national data opt-out is a service that allow you to opt out of your confidential information being used for research and planning.

The NHS shares information about patients to research, plan and improve the services that are offered, and the treatment and care that patients receive.

All data that is collected and shared is protected by strict rules around privacy, confidentiality and security.

You can view or change your national data opt-out choice at any time by using the only service at: www.nhs.uk/your-nhs-data-matters

You can also update your choice using the NHS App. Just click “Your Health” and then select “Choose if data from your health records is shared for research and planning”.

The thing about a stroke is, the first sign might not seem like much. Like not being able to raise your arm, or struggling to smile, or slurring when you speak.

But any sing of a stroke is always an emergency.

Face or arm or speech, at the first sign, it’s time to call 999.

Act fast, help us help you.

If you have an appointment but can’t attend, please let us know as soon as possible.

Missed appointments prevent us from seeing other patients who need our help, so please let us know if your plans change.

Thank you for your cooperation and understanding.

Respiratory Syncytial Virus (RSV) is a common cause of coughs and colds. It usually gets better by itself, but it can be serious for some babies or older adults.

A vaccine is now available to help protect these at-risk groups against RSV.

You are eligible to get the vaccine if:

• You’re aged 75 to 79
• You’re 28 weeks pregnant or more (this will help protect your baby for the few months after they’re born)

If you’re aged 75-79 then your GP surgery will contact you to offer an appointment. Please wait to be contacted.

If you are 28 weeks pregnant or more then you should speak to your maternity service or GP Surgery about getting your free RSV Vaccine.

Find out more information at www.nhs.uk/conditions/respiratory-syncytial-virus-rsv/