Non-urgent advice: Urgent Appointments

The surgery appointment line is open between 8.30 am and 6.00pm. Telephone cover is available between 8 to 8.30 and 6.00 to 6.30pm for medical emergencies only.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Changes To The Appointment System

In response to comments from working patients, we now offer a limited number of early morning pre-bookable appointments from 8.20am Tuesday to Fridays. The 8.20 and 8.30 are bookable a week in advance. These appointments can be booked either online or by phone.   

In addition, as part of collaborative working with our other PCN practices, under an additional service called GP Extended Access we all provide appointments on two early mornings, one late evening and occasional Saturdays on rotation. Our early mornings are generally Tuesdays and Fridays from 7am and these appointments are available to pre-book one week in advance. Late evenings are 6.30 to 8pm and the occasional Saturdays are 9am to 5pm and are sometimes used for specific clinics such as Family Planning, Joint Injections or Flu vaccinations. The GP partners cover all the GP Extended Access sessions in turn.  

Practice Nurse, First Contact Physio and Pharmacy appointments are also be available during this time, but with a longer booking period. It is hoped that these changes will address issues for working patients who have to arrange their appointments around work commitments. We ask that patients who can attend at other times of the day, leave these appointments free for those who have difficulty attending during working hours. 

Routine appointments

To request a routine appointment in the next 7 days:

  • the bulk of our appointments are bookable on the day
  • phone us on  01623 528748, Monday to Friday from 8.30am to 6.00pm
  • a small number of routine pre-bookable appointments are available using the methods as detailed above but can also be accessed on line using our on line system SystmOnline or via the NHS App.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • online consultation form   

Appointments by phone or online can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using our online system – SystmOnline
  • phone us on 01623 528748, Monday to Friday from 8.30am to 6pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Out of hours provision

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by Primary Care (PC24) Out of Hours service. PC24 is an urgent care centre based next to the Kings Mill Hospital Emergency Department (ED) that provides medical care for patients that do not need Emergency Department Care. It is a nurse led service (Monday – Friday) and is supported by General Practitioners (GP’s) in the out of hours period (i.e. anytime that your normal GP practice is closed).

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend PC24 if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

Non-urgent advice: If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs