Opening Hours

How to make an appointment?

Please call our main switchboard number on 01623 528748 to book an appointment at the surgery – telephone lines open at 8.30 am.

The practice runs a same day appointment system whereby anyone ringing the surgery before 11.30 am is guaranteed an appointment with a clinician the same day. Urgent or routine, it makes no difference – same day appointments are for everything.

Alternatively, for patients with internet access who wish to pre-book an appointment, we now have a number of appointment slots available for booking online. If you wish to use this service, please ask at reception to be provided with a unique username and password. (This facility can also be used to order repeat prescriptions).

 Click Here to book/cancel your appointment online

There are always a small number of pre-bookable appointments available, however, you may have to wait a few days if you wish to see a named GP. At present, all appointments with the nurses are pre-booked. However the phlebotmory service includes provision of a number of same day appointments during morning surgeries. These are held for those patients who have seen the doctor and require blood tests. This will mean that patients can complete their visit to the doctor on the same day.

We now provide a weekly extended hours clinic between 6.30pm onwards. This clinic is intended for people who cannot attend surgery during the normal opening hours and therefore unfortunately not all routine practice services will be available during these times.

In order to best meet the needs of our patient population, we are continually looking at ways in which our appointment system may be improved.

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What if I can't get an appointment?

The surgery is particularly busy on Mondays, especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am.

Last month 75 patients failed to turn up for their booked appointment.

If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient.

If you feel that your need is urgent, and cannot wait until tomorrow but there simply are no appointments available, you can book to have a telephone consultation with a doctor if you wish. The doctor will ring you at an agreed time on the telephone number you have given. Alternatively, you can be ask to be seen as a medical emergency.

How do I arrange a home visit

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend the surgery.  We will triage patients if the request seems unreasonable.

Please ring the surgery before 10.30am to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first.

Home visits are normally made between 12.30 – 3.30pm (between morning and afternoon surgeries).

What do I do in an emergency?

If you need urgent medical advice during surgery hours, please phone the surgery on 01623 528748. Please be prepared to give some information to the receptionist.

If you need to see a doctor urgently when the surgery is closed please phone the surgery on the usual number and follow the instructions. You will be put through to Central Nottinghamshire Clinical Services, who provides the ‘out-of-hours’ service on behalf of Nottinghamshire County Teaching Primary Care Trust. This is based at Byron House at Kings Mill Hospital.

They will pass a message to their doctor on duty, who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit.

Alternatively you can phone NHS Direct on 0845 46 47 or visit their website at www.nhsdirect.co.uk.

NHS Direct offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre.

For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647.

If English is not your preferred language, you can choose to use a confidential translation service.

The nearest NHS walk-in centre is located at:

Seaton House,
London Road,
Nottingham,
NG2 4LA.

NHS walk-in centres provide advice and treatment for a range of minor illnesses and injuries.

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999